/Terms of Use
Terms of Use2018-08-03T11:45:18+00:00

SHOE REPAIR/HANDBAG REPAIR/ACCESSORIES/GARMENTS

  • ALL PROCEDURES ARE FINAL SALE. All work performed cannot be undone and returned back to its original state
  • Project completion time-frames are estimates and not guarantees as to when an order will be ready
  • We cannot guarantee that all services performed (repairs, cleaning, alterations, dying, stretching, etc) will meet item(s) original condition but we always do our best. We exercise utmost care in processing all items entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual item.

RETURNS/REFUNDS:

  • When a product arrives and its irreparable we would refund the entire amount.
  • When a customer cancels the order the same date as of the order date we would refund the entire amount.
  • When a product is misplaced/lost the company will pay 5x of the bill value or upto Rs.5000/- whichever is lower.

PAYMENTS:

  • All orders require full prepaid payment before we can proceed with the work – All channels
  • Vouchers/Discount coupons are valid only until the expiration date stated on the front of the certificate

PICK-UP/ DELIVERY:

  • Pick-up/delivery service fee is as applicable
  • Pick-up/delivery service fee is non-refundable; in the event your item being not repairable or if you choose to cancel your order ( same date as of the order date) we will refund your delivery amount.
  • Your pick-up item(s) must be packaged carefully and a copy of your repair estimate must be included. If you are not able to print your estimate, you can simply just include your order number with the item(s). If the order number or contact information is missing, it will cause delay with your repair.
  • If the information provided on your account for your scheduled pick-up is incorrect, or items are not left for pick-up on the designated date/time, you will need to resubmit your request and follow the appropriate steps to reschedule your pick-up for the next available pick-up date/time. You may be re-charged for the pick-up/delivery service. Please double-check that all your account information is correct to mitigate rescheduling needs
  • If unusual circumstances make it impossible to pick-up/deliver your order during the scheduled day, it will be picked-up on the next business day
  • Mr. Pronto is not liable for any loss or damage to items that are held or awaiting our pick-up
  • Someone must be present at the address to accept/sign for your item(s) or items will not be delivered and will be rescheduled for the next available date; a re-delivery fee will apply. All deliveries require a signature
  • If the information provided for delivery, payment and/or ticket number(s) is incorrect we will need the correct information be resubmitted which may affect our expected delivery date. Please double check that all your information is correct
  • Please make sure to provide us with any special instruction if there are any

ONLINE REPAIR SERVICE:

  • Your items must be packaged carefully and a copy of your order number must be included. If you are not able to print the same, you can simply just include order number with the item(s). If the estimate number or contact information is missing, it will cause delay with your repair

If you have any questions regarding our Operational Policies, please email us at [email protected] or contact 9940039000.

Quick Enquiry
close slider

WhatsApp chat